8 Pillars of Frontline Management Program

• Utilizes Harrison Assessment Talent Solutions to identify top traits for emerging leaders
• 8 online modules over 8 weeks, one-on-one online coaching sessions every 2 weeks, and weekly discussions held live at the end of each module with a facilitator
• Total of 28 hours of online learning, 8 hours of online group training with a facilitator
• 1-hour one-on-one coaching session
• 8 Pillars of Frontline Management Certification

Course Outline 

Module 1 – Personal Leadership & Self-Awareness

How to build your Leadership Resume – a 12-month action plan to test, track and record leadership achievements within current role

Developing personal resilience within the workplace

Module 2 – Situational and Organizational Awareness

Transitioning from peer to leader and the difference between a front-line manager and organizational leader

Breaking down the business and industry by identifying key vendors, agencies, competitors, knowledge and market gaps

Module 3 – Driving Results & Creating Value

Setting clear, actionable goals and delivering more value than you are paid for Effective time management

Module 4 – Leading Authentically and Establishing Trust

Defining the leader you aspire to be and building your reputation

Building trust within your team and organization and overcoming barriers to building trust

Module 5 – Building & Managing Relationships

How to build genuine connections with others

Public speaking and presentations

Module 6 – Communicating Effectively

Defining effective communication in groups and through change

Module 7 – Attracting & Developing Talent and Effective Teams

HR Principles from recruitment and compensation to motivation and conflict management

Module 8 – Holding Others Accountable

Performance management and importance of accountability