Eight Pillars Course

8 Pillars of Front-Line Management

Front-line managers are a crucial part to the growth and performance of any organization. They’re the driving force that: tackles day-to-day challenges, supports and motivates staff, and assumes responsibility for the performance of entire sections of a company’s operations. Many of today’s industry leaders developed their skills on the front-line, which honed them into the leaders they are today.
This four month training program was developed to give high-potential employees a clear road-map to develop the skills, knowledge, and experiences required to be promoted into and excel within a front-line management position.
Employees will learn social and technical skills, including effective communication, delegation and direction, time management, and talent spotting, to be an effective manager and thrive within a fast-paced work environment:
Program Kick-Off and Assessment
This is a 4 hour orientation that will introduce the concepts of each module, debrief their Profile Assessment, and establish a baseline assessment to track and monitor incremental and substantial improvements over the course of the program.
A 4 hour orientation and debrief workshop will be conducted at the start of the program.
There are 8 modules that will be facilitated in 8 half-day, in-person workshops conducted every 2 weeks. Each half-day workshop is a total of 3.5 hours of active in-classroom learning.
There are a total of 28 hours of trainer-led learning conducted in-person per trainee.
Interim/Post-Program Assessments
Trainees will regularly assess their progress through interim and post-program assessments to determine incremental and substantial improvements. The assessments will be both self and peer reviewed.
Post-Program Certification
Trainees will receive a certificate of completion upon the successful completion of all 28 hours of training.

  • An introduction of program material, format, assessment process, and timeline
  • A group Profile Assessment debrief to identify key areas of strengths, weaknesses, and your natural leadership style
  • How to build your Leadership Resume™ - a 12 month action plan to test, track, and record leadership achievements within your current role
MODULE 1 - Personal Leadership & Self-Awareness
  • Identifying individual and organizational metrics for success in the desired role
  • Applying your personal leadership style in the workplace
  • The importance of creating personal alignment with the desired role
  • Examining personal attitudes, beliefs, and values about work
  • Developing personal resilience within the workplace

MODULE 2 - Situational and Organizational Awareness
  • Transitioning from peer to leader
  • Breaking down the desired role:
    • Duties and responsibilities
    • Pressures and challenges
  • Opportunities for career growth
  • The difference between a front-line manager and organizational leader
  • Incorporating the organization’s mission, values, and culture into your leadership style
  • Breaking down the business and industry
  • Identifying key vendors, agencies, and competitors
  • Identifying knowledge and market gaps
  • Apply big picture strategic planning
  • Adapting to industry shifts and changes

MODULE 3 - Driving Results & Creating Value
  • How to set clear, actionable goals
  • Effective Time management
  • Where is your time going
  • How to effectively organize your time and schedule
  • Removing barriers to time management
  • How to say no to unimportant/ non-urgent tasks
  • Effective delegation, direction and prioritization
  • Delivering more value than you are paid for

MODULE 4 - Leading Authentically & Establishing Trust
  • Defining the leader you aspire to become
  • The importance of building your reputation
  • How to build trust within your team and organization
  • How to overcome barriers to building trust
  • Establishing an action plan to lead authentically

MODULE 5 - Building & Managing Relationships
  • How to build genuine connections with others
  • The importance of building your network before you need it
  • Barriers to growing your network
  • Keys to building strong professional relationships
  • How to be yourself while representing your organization
  • Identifying your top 100 relationships
  • How to get in front of your top 100 relationships
  • Conflict Management
  • What is productive conflict vs. unhealthy conflict
  • Crossing the line into unhealthy conflict
  • Practicing a proactive conflict resolution model
  • Tuckman’s Stages of Group Development
  • Leading through change
  • Supporting employees through times of change
    • Keys of a successful change

MODULE 6 - Communicating Effectively
  • Defining effective communication
  • Understanding the impact of assumptions and perception on productivity
  • Communicating with different types of people and working styles
  • Barriers to effective communication
  • How to listen effectively
  • How to give and receive feedback
  • The benefits of positive and constructive feedback
  • Communicating in groups
  • Leading team decision making
  • Understanding group dynamics
  • Public speaking and presentations
    • The importance of speaking up, standing out, and being heard
    • Overcoming barriers to being heard in the workplace
    • The importance of making others feel heard
    • How to present and speak with confidence
  • Creating dynamic & effective presentations
  • How to hold effective and efficient meetings
  • Practice public speaking and presentation skills

MODULE 7 - Attracting & Developing Talent and Effective Teams
  • Human Resources Principles
  • HR Policies & Codes of Conduct
  • Identifying key legislation for managers
  • Managing in a unionized environment
  • Recruitment & Selection
  • The hiring process
  • Legalities around hiring
  • Compensation
  • Introduction to compensation and benefits
  • Employee engagement
  • How to apply your personal leadership style to employee engagement
    • The value of engaged employees
  • The difference between job satisfaction and engagement
  • How to get a pulse on employee engagement
  • Motivation
  • Examine the motivation process
  • Analyzing personal motivations
  • Understanding the differences in motivation
  • How to motivate your team
    • Recognition and reward

MODULE 8 - Holding Others Accountable
  • Performance Management
  • The importance of accountability
  • Components of Performance Management
  • What is the Performance Review Process
  • How to have crucial conversations
  • What is progressive discipline
  • How to use progressive discipline with your team
  • Managing absenteeism
Program cost per trainee: $5,000 + GST = $5,250 (includes Profile Assessment and 28 hours of trainer-led learning). 

Contact us at info@rivercityhr.ca to find out more details about this 4 month front-line management training program and to register.