Eight Pillars Course
8 Pillars of Front-Line Management
Front-line managers are a crucial part to the growth and performance of any organization. They’re the driving force that: tackles day-to-day challenges, supports and motivates staff, and assumes responsibility for the performance of entire sections of a company’s operations. Many of today’s industry leaders developed their skills on the front-line, which honed them into the leaders they are today.
This four month training program was developed to give high-potential employees a clear road-map to develop the skills, knowledge, and experiences required to be promoted into and excel within a front-line management position.
Employees will learn social and technical skills, including effective communication, delegation and direction, time management, and talent spotting, to be an effective manager and thrive within a fast-paced work environment:
Program Kick-Off and Assessment
This is a 4 hour orientation that will introduce the concepts of each module, debrief their Profile Assessment, and establish a baseline assessment to track and monitor incremental and substantial improvements over the course of the program.
Orientation
A 4 hour orientation and debrief workshop will be conducted at the start of the program.
Program
There are 8 modules that will be facilitated in 8 half-day, in-person workshops conducted every 2 weeks. Each half-day workshop is a total of 3.5 hours of active in-classroom learning.
There are a total of 28 hours of trainer-led learning conducted in-person per trainee.
Interim/Post-Program Assessments
Trainees will regularly assess their progress through interim and post-program assessments to determine incremental and substantial improvements. The assessments will be both self and peer reviewed.
Post-Program Certification
Trainees will receive a certificate of completion upon the successful completion of all 28 hours of training.
PROGRAM KICK OFF & ASSESSMENT
MODULE 1 - Personal Leadership & Self-Awareness
MODULE 2 - Situational and Organizational Awareness
MODULE 3 - Driving Results & Creating Value
MODULE 4 - Leading Authentically & Establishing Trust
MODULE 5 - Building & Managing Relationships
MODULE 6 - Communicating Effectively
MODULE 7 - Attracting & Developing Talent and Effective Teams
MODULE 8 - Holding Others Accountable
Pricing
Program cost per trainee: $5,000 + GST = $5,250 (includes Profile Assessment and 28 hours of trainer-led learning).
Contact us at info@rivercityhr.ca to find out more details about this 4 month front-line management training program and to register.
This four month training program was developed to give high-potential employees a clear road-map to develop the skills, knowledge, and experiences required to be promoted into and excel within a front-line management position.
Employees will learn social and technical skills, including effective communication, delegation and direction, time management, and talent spotting, to be an effective manager and thrive within a fast-paced work environment:
Program Kick-Off and Assessment
This is a 4 hour orientation that will introduce the concepts of each module, debrief their Profile Assessment, and establish a baseline assessment to track and monitor incremental and substantial improvements over the course of the program.
Orientation
A 4 hour orientation and debrief workshop will be conducted at the start of the program.
Program
There are 8 modules that will be facilitated in 8 half-day, in-person workshops conducted every 2 weeks. Each half-day workshop is a total of 3.5 hours of active in-classroom learning.
There are a total of 28 hours of trainer-led learning conducted in-person per trainee.
Interim/Post-Program Assessments
Trainees will regularly assess their progress through interim and post-program assessments to determine incremental and substantial improvements. The assessments will be both self and peer reviewed.
Post-Program Certification
Trainees will receive a certificate of completion upon the successful completion of all 28 hours of training.
PROGRAM KICK OFF & ASSESSMENT
- An introduction of program material, format, assessment process, and timeline
- A group Profile Assessment debrief to identify key areas of strengths, weaknesses, and your natural leadership style
- How to build your Leadership Resume™ - a 12 month action plan to test, track, and record leadership achievements within your current role
MODULE 1 - Personal Leadership & Self-Awareness
- Identifying individual and organizational metrics for success in the desired role
- Applying your personal leadership style in the workplace
- The importance of creating personal alignment with the desired role
- Examining personal attitudes, beliefs, and values about work
- Developing personal resilience within the workplace
MODULE 2 - Situational and Organizational Awareness
- Transitioning from peer to leader
- Breaking down the desired role:
- Duties and responsibilities
- Pressures and challenges
- Opportunities for career growth
- The difference between a front-line manager and organizational leader
- Incorporating the organization’s mission, values, and culture into your leadership style
- Breaking down the business and industry
- Identifying key vendors, agencies, and competitors
- Identifying knowledge and market gaps
- Apply big picture strategic planning
- Adapting to industry shifts and changes
MODULE 3 - Driving Results & Creating Value
- How to set clear, actionable goals
- Effective Time management
- Where is your time going
- How to effectively organize your time and schedule
- Removing barriers to time management
- How to say no to unimportant/ non-urgent tasks
- Effective delegation, direction and prioritization
- Delivering more value than you are paid for
MODULE 4 - Leading Authentically & Establishing Trust
- Defining the leader you aspire to become
- The importance of building your reputation
- How to build trust within your team and organization
- How to overcome barriers to building trust
- Establishing an action plan to lead authentically
MODULE 5 - Building & Managing Relationships
- How to build genuine connections with others
- The importance of building your network before you need it
- Barriers to growing your network
- Keys to building strong professional relationships
- How to be yourself while representing your organization
- Identifying your top 100 relationships
- How to get in front of your top 100 relationships
- Conflict Management
- What is productive conflict vs. unhealthy conflict
- Crossing the line into unhealthy conflict
- Practicing a proactive conflict resolution model
- Tuckman’s Stages of Group Development
- Leading through change
- Supporting employees through times of change
- Keys of a successful change
MODULE 6 - Communicating Effectively
- Defining effective communication
- Understanding the impact of assumptions and perception on productivity
- Communicating with different types of people and working styles
- Barriers to effective communication
- How to listen effectively
- How to give and receive feedback
- The benefits of positive and constructive feedback
- Communicating in groups
- Leading team decision making
- Understanding group dynamics
- Public speaking and presentations
- The importance of speaking up, standing out, and being heard
- Overcoming barriers to being heard in the workplace
- The importance of making others feel heard
- How to present and speak with confidence
- Creating dynamic & effective presentations
- How to hold effective and efficient meetings
- Practice public speaking and presentation skills
MODULE 7 - Attracting & Developing Talent and Effective Teams
- Human Resources Principles
- HR Policies & Codes of Conduct
- Identifying key legislation for managers
- Managing in a unionized environment
- Recruitment & Selection
- The hiring process
- Legalities around hiring
- Compensation
- Introduction to compensation and benefits
- Employee engagement
- How to apply your personal leadership style to employee engagement
- The value of engaged employees
- The difference between job satisfaction and engagement
- How to get a pulse on employee engagement
- Motivation
- Examine the motivation process
- Analyzing personal motivations
- Understanding the differences in motivation
- How to motivate your team
- Recognition and reward
MODULE 8 - Holding Others Accountable
- Performance Management
- The importance of accountability
- Components of Performance Management
- What is the Performance Review Process
- How to have crucial conversations
- What is progressive discipline
- How to use progressive discipline with your team
- Managing absenteeism
Pricing
Program cost per trainee: $5,000 + GST = $5,250 (includes Profile Assessment and 28 hours of trainer-led learning).
Contact us at info@rivercityhr.ca to find out more details about this 4 month front-line management training program and to register.